Terms & Conditions when using CMS Ltd services and website

We want your experience of CMS Bespoke Design to be safe, secure and enjoyable. To assist us with this, please make sure you read through the terms and conditions below carefully. Your continued use of the website will signify your agreement to be bound by them. We recommend that you print a copy for future reference.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.

Every effort has been made to display the jewellery as accurately as possible with detailed descriptions and images. However, please take into consideration that colours and images vary slightly according to the monitor they are viewed on and that images may not show the actual size of items. With the exception of certificated gemstones, all sizes, weights and measurements are approximate and are included for guidance only.

You acknowledge and agree that neither CMS Ltd nor its suppliers have any control over the accuracy or completeness of third party data and all liability in respect of the same is expressly excluded to the maximum extent permitted by law. If you are in any doubt as to the suitability of a product or service that you are intending to purchase, we recommend that you seek independent advice first. The website is specifically designed for use in the United Kingdom and the information on it relates to products and services marketed to residents of the United Kingdom only.

About us

CMS Ltd
The Studio
DeMontalt Lodge
Summer Lane
Combe Down
Bath
BA2 7EU England
Registered Office - As above
Registered number 2860880
Vat Number 639673004
Telephone number 01225 840976
Email cms@cmsjewellers.com

Pricing

All prices for items displayed include Value Added Tax (VAT) at the current government rate. The actual price of the item is displayed clearly and will be confirmed at the time of order.

In rare circumstances, for example due to changes in the cost of materials, the price of an item may change between our acceptance of your order and delivery. In this case or in the event of human error or technological malfunction, we reserve the right to cancel your order and issue you with a full refund. In the case that goods have been dispatched at an incorrect price, we reserve the right for a period of 30 days from the date of delivery to correct the sale price. In the very unlikely event of this happening, we will offer you the option of paying the difference between the actual and charged amounts or, at our cost, to return the goods for a full refund.

Payment

For transactions up to £500.00, you can safely make your purchase online by credit or debit card, through our card payment provider, RBS Worldpay. Simply follow the on-screen instructions and click on the Checkout button to proceed to the secure Worldpay site.

In addition to Worldpay, we also accept payment by cheque and bank transfer. Goods will be dispatched once payment has cleared.

Our bank details are as follows:

Name of account: Christopher Milton Stevens Limited
Account no: 91319617
Sort-code: 60-02-05

For transactions over £500.00, or if you wish to pay by cheque or bank transfer, please call us.

Delivery

All orders are processed promptly and, for standard items, if the stock is available, dispatched within 3 to 5 working days of receiving the order. If for any reason we are unable to dispatch your order within the normal timescales, we will contact you with details of when the item will be available and offer you the option of cancelling your order with a full refund.

Items are delivered by Royal Mail Special Delivery and are fully insured in transit. The Special Delivery Service is not normally affected by postal strikes. Packages are guaranteed to arrive by 1pm the day after being dispatched, but please note that the delivery time may occasionally be slightly delayed. We will email you to let you know when your order has been dispatched, with the Special Delivery Reference Number. You can then track the progress of your delivery at http://track.royalmail.com

We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

In the event that you need to return an item to us for any reason, it is your responsibility to ensure that the item is delivered securely. CMS Ltd will not be responsible for loss or damage of return shipments.

Guarantee

All purchases from CMS are fully guaranteed against manufacturing faults for a period of 12 months from the date of delivery. The CMS guarantee does not cover any damage that is due to accidental damage, wear and tear or misuse. Your guarantee will be invalidated if you or any other persons carry out repairs or any form of alteration work on the item.

Returns

All jewellery sold by CMS is manufactured to the highest quality and we are sure you will be delighted with your purchase.

If, however, an item received is faulty, damaged in any way, or different to the item ordered, please contact us within seven days of the date of delivery. We will pay for the item to be returned to us and offer you the choice of having the item repaired, replaced or a full refund, providing the goods are returned in the condition sold and with all the accompanying documentation. Any refund issued will be by the same method of payment as the original transaction. You will be responsible for the security of the item until it is received by CMS, so we strongly recommend that items are returned by Royal Mail Special Delivery. If you contact us more than seven days after the date of delivery, we may still be able to offer exchange of the goods at the sole discretion of CMS Ltd, but not a refund.

Please call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender.

Please note that bespoke items, commissions and other goods that are made to order and items that have been altered or personalised at your request are non-refundable, but we will either repair or replace them depending on the item and nature of the problem. Earrings for pierced ears are strictly non-refundable and non-exchangeable unless faulty or different to the item ordered.

Should you change your mind about a design or would like alterations made after an item has been received, please contact CMS and we will be happy to provide you with a quotation for the additional work. Our prices are very reasonable and are based on the materials used and time taken to carry out the work.

When purchasing rings, please make sure that you obtain an accurate finger size before placing your order. If a ring received does not fit correctly, please contact us as soon as possible to discuss the details. For gemstone set rings and any special orders, commissions, personalised or altered rings, it is usually possible to re-size the ring up or down by up to 2 sizes, depending on the design. There is a nominal charge to cover the work, materials, insurance and postage back to you.

Our returns policy is in addition to and does not affect your statutory rights. For further information on your statutory rights, please see www.consumerdirect.gov.uk

Design Folders

Design folder fees and all deposits are non-refundable.

Complaints

CMS Ltd are proud of their outstanding customer service, so we take any complaints seriously and will deal with them in a fair, confidential and effective way. Should you feel you have reason to make a complaint, please contact us immediately by telephone, email or in writing.
Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

Privacy policy

CMS Ltd is committed to protecting your privacy and will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. In order to process your order and to provide you with the best possible service, we collect information, which includes your name, address, phone number and e-mail. These details will be held securely and will not be passed on to any third parties.

If you opted to receive communications from CMS Ltd, we may email you from time to time with details of offers and promotions. If you no longer wish to receive these emails, you can unsubscribe at any time by calling 01225 840976 or emailing cms@cmsjewellers.com

If you have any queries or concerns about your privacy please contact us.

Conflict diamonds

CMS only purchase diamonds through the most respected merchants who, like us, proudly adhere to and enforce the standards established by the Kimberley Process.

Copyright

Unless otherwise stated all contents of this web site, including images and designs are the copyright © 2009 CMS Ltd. The purchase of a bespoke piece or commission does not constitute the ownership of its design, which remains the copyright © of CMS Ltd. We reserve the right to use the image and design or features of that design for marketing materials and other sales. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

Any designs created by CMS Ltd must not be reproduced in any way without the express permission of CMS Ltd.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please contact us first.